Refund and Returns Policy

Last Updated: June 27, 2026

1. Acceptance of Terms

By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, Refund & Returns Policy, and all applicable laws and regulations. If you do not agree with these terms, please do not use this website.

2. Product Intended Use

All products sold by Bacteriostatic Water Supply (“Company,” “we,” “us,” or “our”) are offered exclusively for laboratory research use only.

Products are not intended for human or veterinary consumption, therapeutic use, injection, diagnosis, treatment, prevention of disease, or use in food, drugs, cosmetics, or medical devices.

The buyer assumes full responsibility for ensuring that all purchases, storage, handling, and use comply with applicable federal, state, and local laws and regulations.

3. Eligibility and Age Restrictions

Buyers must be 21 years of age or older to access this website or place an order.

By purchasing from Bacteriostatic Water Supply, the buyer acknowledges that all products are intended for laboratory research use only and are not intended for human or veterinary consumption.

Orders may be shipped to residential or business addresses. Bacteriostatic Water Supply reserves the right to request age or identity verification and to refuse, cancel, or refund any order that raises compliance, legal, payment, fraud, or safety concerns.

4. Purchase and Payment

Orders must be placed online through our secure checkout system. Accepted payment methods are listed on the website at checkout.

Purchases may be subject to fraud screening, business verification, payment review, and regulatory compliance checks.

Use of alternative payment methods may require additional verification and may result in delayed processing or declined orders.

5. Shipping, Delivery, and Inspection

Products are shipped with appropriate labeling and research-use-only disclaimers where applicable.

Buyers are responsible for providing accurate shipping information at the time of purchase. Bacteriostatic Water Supply is not responsible for delays, failed delivery, or loss caused by incorrect shipping details provided by the customer.

Buyers have seven (7) days from receipt to inspect shipments and report discrepancies, damage, or defects. Issues reported after this inspection window may not be eligible for replacement or resolution.

Bacteriostatic Water Supply is not responsible for carrier delays, lost packages after confirmed delivery, weather delays, address errors, or other shipping issues outside our control.

6. Documentation and Traceability

Where applicable, products may include batch, lot, or product identification information.

Bacteriostatic Water Supply makes reasonable efforts to provide accurate product information and documentation; however, the buyer is responsible for reviewing, verifying, and retaining any records necessary for their own compliance requirements.

7. Returns, Exchanges, and Refunds

Due to the sensitive nature of research-use lab-supply products, returns are not accepted once an order has shipped.

Refunds are reviewed on a case-by-case basis and are not guaranteed.

If your order arrives damaged, defective, or incorrect, you must contact us within 72 hours of delivery with your order number, clear photographs, and a detailed explanation of the issue.

Upon review and verification, Bacteriostatic Water Supply may provide a replacement, store credit, or other resolution at our discretion.

Order cancellations must be requested before shipment. Once an order has shipped, it cannot be cancelled or refunded except in cases of verified damage, defect, or fulfillment error.

Bacteriostatic Water Supply is committed to resolving valid order issues within the scope of this policy and applicable regulations.

8. Disclaimers and Limitation of Liability

Products are provided “as is” without warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Bacteriostatic Water Supply is not liable for any harm, injury, loss, damage, claim, or expense arising from product misuse, improper handling, improper storage, modification, unauthorized resale, or use outside the stated research-use-only purpose.

Use, handling, storage, and compliance responsibility remain solely with the buyer.

9. Regulatory and Legal Compliance

The buyer certifies that they understand and will comply with all applicable federal, state, and local laws relating to the purchase, possession, shipping, storage, handling, and use of products purchased from Bacteriostatic Water Supply.

Products may not be exported, resold, transferred, or used in violation of applicable law.

Bacteriostatic Water Supply reserves the right to refuse or cancel any order that appears to violate legal, regulatory, safety, or compliance requirements.

10. Intellectual Property

All website content, product descriptions, images, designs, graphics, logos, trademarks, text, and other materials on this website are the property of Bacteriostatic Water Supply or its licensors.

No content from this website may be copied, reproduced, modified, distributed, or used without prior written permission.

11. Privacy Policy

Please review our Privacy Policy for information about how personal data is collected, used, stored, shared, and protected.

12. Indemnification

The buyer agrees to indemnify, defend, and hold harmless Bacteriostatic Water Supply, its owners, employees, agents, suppliers, partners, and affiliates from any claim, loss, damage, liability, cost, or expense, including legal fees, arising from:

Violation of these Terms & Conditions.

Violation of applicable laws or regulations.

Misuse of products.

Improper storage, handling, resale, or transfer of products.

Negligence, misconduct, or unauthorized use by the buyer or any third party.

13. Updates to These Terms

Bacteriostatic Water Supply may update these Terms & Conditions at any time. Changes are effective immediately upon posting to this website.

Continued use of the website or purchase of products after updates are posted constitutes acceptance of the revised Terms & Conditions.

14. Contact Information

For questions or concerns about these Terms & Conditions, please contact:

Bacteriostatic Water Supply
Email: admin@bacteriostaticwatersupply.net